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Unconscious bias is a behaviour that is challenging to completely remove, but in certain situations in life, it can have bigger effects than others. A recruitment interview is one critical situation where unconscious bias towards e.g. gender, age or ethnicity can have severe effects on people’s lives, and back in 2018 TNG was on a hunt to remove bias from the recruitment process.
TNG (and later the spin-off Tengai) has together with Furhat developed a social interview robot that autonomously performs interviews, scores the interview according to an established framework and summarizes the output for the human recruiter. Through a supporting software program, the entire process from candidate selection to interview summary is made anonymous and can easily be handled by a non-technical recruiter.
In addition to offering interviews with the physical robot, Tengai is also enabling remote interviews with the robot through virtual meetings. This need was triggered during the pandemic, when candidates were not allowed to leave their homes to attend an interview in an office. The combination of remote interviews and virus-free physical robot interviews will continue to be offered also after the pandemic.
Tengai’s interview robot is currently helping multiple companies around Sweden to interview candidates, both within the private and public sector. An English version of the robot is now available, enabling growth both inside and outside Sweden. Altran, part of Cap Gemini, is the latest company to acquire Tengai for their new exciting recruiting process with the unbiased interview robot.
Early studies confirm that the interview robot saves time for the hiring company, provides a good and positive user experience for the candidate and can capably assess personality traits correlated to work performance. In the months and years to come, studies will be able to conclude whether the interview process made by a robot resulted in more valuable recruitments.